Cancellation & Refund Policy

Last Updated: 12 September 2025

We want our customers to have a smooth shopping experience. Please read our policy carefully.

1. Order Cancellation

• Orders can be cancelled only before dispatch.
• Once dispatched, orders cannot be cancelled.

2. Returns

• Returns are accepted only if the product delivered is damaged, defective, or incorrect.
• Requests must be raised within 48 hours of delivery by emailing indianhomeneed@gmail.com with proof (photos/video).
• Returns are not accepted for change of mind, perishable goods, non-perishable goods or products marked “non-returnable.”

3. Refunds

• Approved refunds are processed within 7–10 working days to the original payment method only if your product is damaged.
• Refund time depends on your bank/payment provider.
• Shipping charges are non-refundable. If the product is returned, return courier charges are borne by the customer (unless the product was defective or incorrect).

4. Non-Delivery

• If an order is not delivered due to seller/courier fault, a full refund will be issued.

5. Contact

For cancellations, returns, or refunds, email us at indianhomeneed@gmail.com